Refund policy

Eligible ready-made items may be returned within 14 days of delivery after approval by Mirevia.

To request a return, please email support@mirevia.diy with your order number, checkout email, reason for return, and clear photos or video if relevant. Items sent back without prior approval may not be accepted.

To be eligible for a return, the item must be unused, unworn, clean, undamaged, and in its original condition with original packaging and accessories included.

The following items are final sale and are not eligible for general returns or exchanges unless they arrive damaged, incorrect, or missing:
customized items, personalized items, made-to-order items, livestream-confirmed orders, mystery bags, blind bags, lucky scoop or lucky pick items, sale items, clearance items, final-sale items, and limited-offer items.

For damaged, defective, incorrect, or missing items, please contact us within 7 days of delivery with clear photos of the outer package, shipping label, inner packaging, and item received. We will review the case and may offer a replacement, store credit, partial refund, full refund, or another appropriate solution.

For buyer preference, change of mind, or wrong size selected by the customer, the customer is responsible for return shipping. Original shipping fees are generally non-refundable unless the return is caused by Mirevia’s mistake or required by law.

Refunds are usually processed within 5-10 business days after we receive and inspect an approved return. Your bank or payment provider may need extra time to post the refund.